You are required to complete the following steps before attending Live Online classes, which are held on Zoom:
- Create a Zoom account if you don’t already have one
- Ensure Zoom account information matches your Kaplan account (first/last name & email address)
- Optional/Recommend: Download and Install the Zoom application
To set up a free Zoom account and download the free Zoom application on your computer/laptop:
Please click here to download and install Zoom and create an account. After you have downloaded and installed the Zoom application, you will be prompted to log in or sign up. Please click the “Sign Up” option. When creating your Zoom account, please use the same first name, last name, and email address associated with your Kaplan account. This way, the details displayed in the Zoom room match the details displayed on our class roster, ensuring that we know who you are and that you receive credit for the class (if you are taking a class for credit).
To set up a free Zoom account and attend via your web browser:
Please click the link here and follow the instructions to set up your Zoom account. Be sure to use the same first name, last name, and email address associated with your Kaplan account. As a reminder, it is highly recommended that you download the Zoom application for the best user experience.
If you have an active Zoom account and will attend by either the Zoom application or your web browser:
Please check your account and ensure that the first name, last name, and email address associated with your Zoom account matches your Kaplan account.
For more information, please refer to your course completion instructions, which are located on your student dashboard.
In order to access your class via Zoom, you MUST log into your Kaplan Learning Management System (LMS) account first.
If you receive a message asking you to enter a Meeting ID, you are not logged in to your Kaplan account.
The Zoom link for your class is built into your course on the Kaplan LMS (the “Launch Presentation” icon). This is why your first step is to log into your Kaplan LMS account. You will NOT need a Meeting ID if you are logged into both your Zoom and Kaplan LMS accounts.
When you enrolled in the class, you should have received two emails from Kaplan:
- Online Access email: This email will feature a link to log into your Kaplan LMS account. It also will provide your username (email address) to use when logging in.
- Class Confirmation email: This email will confirm the class(es) in which you enrolled, along with the date(s), start time(s), and end time(s). You should reference this email so you know when you must log into the Kaplan LMS (via the Online Access email) and access your Zoom link, which is built into your course.
You should arrive 5-10 minutes before class begins to ensure your webcam and microphone are working properly.
IMPORTANT: If you enrolled in a package that features Interactive Study Group, Career Mentor Connect, or Real Estate Accelerator, you will NOT receive a class confirmation email. This is because you did not need to enroll in a specific date or time. The Live Online sessions for these three career-building products are evergreen; they are held on the same day, and at the same time, every week. When you click on one of these courses from your LMS Home page, you will be taken to the course dashboard, where you will find a PDF of the Live Online schedule. This will tell you when you need to click the Zoom link (the “Launch Presentation” icon) to attend the session, along with the topics that will be covered in each session.
- When working on regulated course material, we recommend using a Windows- or Mac-based desktop or laptop computer.
- We recommend the use of Windows 10-11 or macOS 10.10 or later operating systems.
- For PC users, we recommend the use of current Chrome, Firefox, or Edge browsers. For Mac users, we recommend the use of current Chrome, Firefox, or Safari browsers.
- Internet Explorer is not a supported browser. For business customers, please verify the browser choice and use with your manager or IT department.
- We recommend online learners have at least a 2MB connection.
Computers with operating system:
- macOS X with macOS 10.10 or later
- Windows 11*
*Note: Windows 11 is supported on version 5.9.0 or higher. - Windows 10*
*Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported. - Linux
Mobile devices:
- iOS and Android devices
- iOS 10.0 or later:
- Send and receive video using front or rear camera
- iPhone 5 or later, iPad Pro, iPad Mini, iPad 3 or later, iPod touch 4th Generation, iPhone 3GS (no front facing camera)
- iPadOS 13 or later
- Android 5.0x or later
- Surface PRO 2 or higher, running Windows 10 or higher
- Notes:
- Tablet PCs running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported
- Tablet PCs only support the desktop client.
Bandwidth:
- Required: 1Mbps up, 600kbps down
- Recommended: 2.6Mbps up, 1.8Mbps down
Recommended browsers:
- Windows: Edge 12+, Firefox 27+, Chrome 30+
- macOS: Safari 7+, Firefox 27+, Chrome 30+
- Note: Some features in the web client are not supported on Internet Explorer.
Students must have access to the internet (broadband wired or wireless (3G or 4G/LTE)) a webcam, and a microphone. Exam proctoring must take place on a laptop or desktop computer.
Computers with operating system:
- macOS X with macOS 10.10 or later
- Windows 11*
*Note: Windows 11 is supported on version 5.9.0 or higher. - Windows 10*
*Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported. - Ubuntu 12.04 or higher
- Mint 17.1 or higher
- Red Hat Enterprise Linux 6.4 or higher
- Oracle Linux 6.4 or higher
- CentOS 6.4 or higher
- Fedora 21 or higher
- OpenSUSE 13.2 or higher
- ArchLinux (64-bit only)
Recommended browsers:
- For PC users, we recommend the use of current Chrome, Firefox, or Edge browsers.
- For Mac users, we recommend the use of current Chrome, Firefox, or Safari browsers.
- We recommend using Google Chrome for the best experience in our Virtual Proctoring Classroom.
- Test your connection here.
Webcam and Microphone:
- Many computers are equipped with a Webcam and Microphone. If yours is not, you will need to acquire these items before your scheduled proctored exam. Students are not permitted to use mobile devices for their virtually proctored exam.
- If your computer is already equipped with a Webcam and Microphone and you are having technical difficulties, please review the FAQ below for some help troubleshooting.
For additional information regarding Virtual Classroom Exam Proctoring, please click here.
Live Online Technical FAQ
Chrome:
- Open Chrome and navigate to a website away from Kaplan Real Estate Education (such as google.com).
- On your browser toolbar, click the Chrome menu at the top right.
- Click Settings > Advanced > Privacy and security > Clear browsing data.
- Next to “Time Range” choose All time.
- Ensure that the only two items that have check marks next to them are “Cookies and other site data” and “Cached images and files.”
- Click Clear data.
- Close Chrome to complete the process.
- Open Chrome and log back in.
Firefox:
- Navigate to a website away from Kaplan Real Estate Education (such as google.com).
- Click the Open menu button, and choose Options.
- Select the Advanced panel.
- Click on the Network tab.
- In the Cached Web Content section, click Clear Now.
- Close the about: preferences page. Any changes you’ve made will automatically be saved.
- Important: Close completely out of the browser (Use X in upper corner to close).
- Once closed, reopen and log back in.
Safari 8.0+:
- Locate the “Settings” Icon.
- Within the settings, you will find an option that says “Safari.”
- Scroll down until you see the option for “Advanced.”
- Then click on where it says “Website Data.”
- From here, scroll down and select “Remove all website data."
- Your microphone/camera are active/not muted in the event itself.
- You have allowed microphone/camera use in your browser. A pop-up should appear the first time you try to use them.
- The audio is enabled on your computer, and your microphone/camera isn’t being used in any other applications.
- In Chrome, click on the three little dots in the bottom right of your browser window, then tap the box next to “Desktop Site.”
- In Safari, tap and hold the “Aa” in the upper left until the menu appears, then choose “Desktop Site."
- In Firefox, click on the three dots in the upper right, then tap the box next to “Request Desktop Site.”
- Use one of the other recommended browsers.
- Clear your browser’s cache and cookies:
- If possible, use a wired internet connection.
- Try another network connection, such as your phone’s cellular network.
- Ensure you’re not using a VPN, proxy server, or network with restrictive firewalls (like a work network). Some public networks found in libraries or airports may also be overly restrictive.
- Visit the page in an incognito (Chrome) or private browsing (Firefox) window and be sure you don’t have any browser extensions enabled.
We recommend using Google Chrome or Mozilla Firefox. Below is a full list of supported browsers.
- Windows: Edge 12+, Firefox 27+, Chrome 30+
- macOS: Safari 7+, Firefox 27+, Chrome 30+
- Internet Explorer is not a supported browser.
- In Chrome, click on the three little dots in the bottom right of your browser window, then tap the box next to “Desktop Site.”
- In Safari, tap and hold the “Aa” in the upper left until the menu appears, then choose “Desktop Site."
- In Firefox, click on the three dots in the upper right, then tap the box next to “Request Desktop Site.”