Real Estate Bloopers: Preventing Client Horror Stories - Broker

Use the knowledge gained from client horror stories to implement best practices and provide a positive client experience.

As humans, we are bound to make mistakes, and each mistake is an opportunity to learn. In this online real estate course, you will learn about mistakes other licensees have made so that you can avoid making the same mistakes and negatively impact your clients. This CA real estate agent course explains the impact of negative client experiences, licensees’ fiduciary duties, and representation relationships. It also covers 11 different real-world examples of mistakes made by real estate licensees, the legal and ethical issues present, and the best practices for each scenario.

The California Department of Real Estate has approved this real estate continuing education course for 4 hours of Consumer Protection. CalDRE Sponsor No.6212.

Choose the training method that works best for you! This course is offered a variety of training methods to fit your learning style. 

• Live Online*- Experience the benefits of interactive instruction in a live classroom setting from anywhere you are able to be online. Kaplan delivers expert instructors and high-quality course material directly to you in real-time. 
  If you do not see Live Online as a training method option in the drop-down above, we are working to add more course dates as soon as possible.
• Online Video- Kaplan's prerecorded, instructor-led video courses are just what you need. Learn from charismatic, respected instructors while being able to stop, start, and resume your courses as needed. 

*IMPORTANT: Kaplan requires the use of Zoom for Live Online classes. You must have Zoom downloaded and installed on your computer/laptop, and you must have a Zoom account.

Key Points:

• Understand the impact of negative client experiences and how to remedy them. 
• Learn the best practices for providing a positive client experience.